We had a somewhat unique situation in that we were selling our elderly parents' house in FL from CT. KIMBERLY LUX was chosen SPECIFICALLY after reading through her numerous positive customer comments on the agency's website and the fact that she had previously sold 2 of our trusted neighbors' houses. We were very nervous, as we had no experience with the selling of a house. Kim had an understanding of our needs and requirements - she explained EVERYTHING and made us feel comfortable right from the start. She was ALWAYS (and I do mean ALWAYS!) available to talk, ask questions, explain, and educate. She made it a smooth and painless experience. She is a truly dedicated professional and an amazing person. We now feel we have a friend for life! As mentioned previously, Kimberly Lux is an amazing person and professional. Besides her vast knowledge, experience, and extremely positive energy, she was ALWAYS available to talk and had clear / timely communications, very helpful. We would ABSOLUTELY recommend Kim. Kimberly Lux is a true asset to Century 21. As previously mentioned, overall experience was smooth, painless, educational thanks to Kimberly Lux! She's the greatest!